Frequently Asked Questions

You can contact a support representative at any time.

TECHNICAL INQUIRIES

As long as you have the latest version of Safari, Google Chrome, Firefox, Opera or Internet Explorer 8 (or greater) on Windows Phone, Windows, Mac OS, iOS, Android, or Linux, you'll be fine.

Any smartphone, computer or device with a built-in browser will work perfectly with Joyamax.

As long as you have an Internet connection, there is no limit. You can access your account from any device.

Send an email a representative right away and we'll help you solve the problem.

Within 24 hours is usually how long we take to reply on any tech support requests made through our contact form.

Let our support team know which eBook is giving you trouble, along with the device you're trying to open it on, and we'll investigate the matter.

BILLING AND MEMBERSHIP

Pitch your content requests to us at requests@joyamax.com. We'll do our best to add it to our daily rounds of new content!

Today! Tomorrow! The day after! Seriously, we update as often as possible to ensure you always have the best selection.

Yes, we'd be happy to give you one. Refunds only apply in certain cases, but this is one of them. Also, if you are the victim of fraud or have an accidental billing mistake occur, you qualify for a refund.

To request a refund or for further assistance, call toll-free 1-844-927-3278 to speak to a live representative. Check out our Terms of Service for more details on our refund policy.

We do: you may cancel your membership at any time. You'll still be able to access to your account for the rest of your term and won't receive any bills after cancelling.

You should receive an email to confirm your cancellation. If not, contact our support team at support@joyamax.com for more assistance.

If you're still being charged, contact us immediately so we can get to the bottom of it.